Contact Homacer
Need help with a barn door, barn door hardware, order status, installation, or custom track cutting? Our support team is here to help homeowners, contractors, and designers choose the right solution and keep every project moving smoothly.
Get in Touch
How Can We Help?
Questions about barn doors, hardware, installation, or an order? Send us a message and our support team will get back to you within 1 business hour during business days.
Quick note:
For faster support, include your order number, product size, photos, or installation details.
Prefer to call? (770) 864-5437
💬 Online chat with us — click the Chat With Us button in the lower left corner.
Contact Information
Phone:
(770) 864-5437
(678) 926-3263
(678) 926-3540
Email: info@homacer.com
Hours:
Monday-Friday, 9:00 AM-5:00 PM EST
Our Office:
4630 Distribution Pkwy
Suite 100
Buford, GA 30519
Vendor Contact
Phone: (770) 559-5849
Email: sales@homacer.com
Contact Information
Phone:
(770) 864-5437
(678) 926-3263
(678) 926-3540
Email: info@homacer.com
Hours:
Monday-Friday, 9:00 AM-5:00 PM EST
Our Office:
4630 Distribution Pkwy
Suite 100
Buford, GA 30519
Vendor Contact
Phone: (770) 559-5849
Email: sales@homacer.com
Quick Help Resources
Find answers faster with our most-requested support pages.
Barn Door Size Calculator
Find the right door size for your opening.
Barn Door Track Size Calculator
Choose the Recommended track length.
Installation Guide
View setup instructions and hardware guide.
FAQs
Get answers to common product questions.
Shipping & Return Policy
Learn about shipping times, delivery details, return, exchange, and refunds.
Find quick answers about orders, shipping, installation, returns, and Homacer support.
Frequently Asked Questions
How long will it take to get my orders?
Most orders are processed within 1–2 business days. Finished or colored doors are stained to order and typically require 5–7 business days before shipping. Once shipped, delivery within the contiguous U.S. usually takes 3–7 business days.
How quickly will Homacer respond?
Our customer support team typically responds within one business hour, Monday through Friday, from 9:00 AM to 5:00 PM ET. Messages received outside business hours will be answered on the next business day. Customer support is unavailable on major U.S. holidays.
Can I get help choosing the right barn door hardware?
Yes. Send us your doorway width, door size, wall condition, and preferred hardware style. Our team can help recommend the right track length and hardware kit.
Do you offer custom track cutting?
Yes. Homacer offers free custom track cutting on eligible barn door hardware orders. Contact us with your required track length before placing your order.
Do you ship outside the United States?
At this time, Homacer only ships within the United States. We do not currently offer international shipping.
What is your return and refund policy?
Return eligibility depends on the product condition, order status, and return window. Please review our Return & Refund Policy or contact us with your order number for help.
Damaged, Defective, or Incorrect Item?
Please contact us within 30 days of delivery and include your order number, a description of the issue, and clear photos of the product, shipping carton, packaging materials, and shipping label. Please keep all original packaging and do not return the item until you receive instructions from Homacer.
For complete details, please review our [Shipping & Return Policy]
Why Customers Choose Homacer
- Premium-grade barn door hardware engineered to last
- Fast and reliable customer support from real experts
- Thousands of U.S homes and contractors trust Homacer
- Free custom track cutting & nationwide shipping
Why Customers Choose Homacer
- Premium-grade barn door hardware engineered to last
- Fast and reliable customer support from real experts
- Thousands of U.S homes and contractors trust Homacer
- Free custom track cutting & nationwide shipping