Homacer Sliding Barn Doors & Hardware
Barn Door and Hardware FAQs & Installation Help
Find answers to the most common questions about Homacer barn door and hardware kits, sliding barn door installation, shipping, customization, and returns. Whether you're installing a modern barn door in your home or upgrading a closet door, our FAQ covers it all.
Whether you're upgrading a closet, building a new space, or planning a DIY project, our comprehensive FAQ section is here to help.
FAQ
Find answers to your most frequently asked questions about Homacer barn doors, sliding barn door hardware kits, shipping, returns, installation, customization, and more.
Whether you're looking for product compatibility, delivery policies, or expert installation tips, our FAQ section has you covered.
If you can't find what you're looking for, please contact our customer support team.
1. 🚚 Shipping and Delivery See below for more details.
Are returns accepted on customized barn doors?
Customized doors and made-to-order items are non-returnable unless they arrive damaged or defective.
*Please confirm all measurements and finishes before placing a custom order.*
Can i return my barn door or hardware kit if i change my mind?
Yes, at Homacer, we accept returns within 30 days of the delivery date as long as the item is in re-sellable condition -unused, uninstalled, and in its original packaging.
*Please note that shipping fees are non-refundable.*
Do you ship internationally?
Yes, we ship to both the United States and Canada. Shipping rates and delivery times may very based on location. For bulk or freight orders to Canada, please contact us for custom quote.
How long will it take to get my orders?
Orders are usually processed within 1-2 business days. Delivery within the U.S typically takes 3-7 business days.
Canadian orders may take 5-10 business days depending on customs and carrier.
How long does shipping take for barn doors and hardware kits?
We ship all barn doors and hardware kits from our Georgia warehouse within 1–2 business days using trusted carriers like FedEx, UPS, or USPS. Ground shipping typically takes 1–5 business days, depending on your location. That means you can expect your order to arrive within 2–7 business days after purchase.
Need your sliding barn doors or hardware kits sooner? Contact us in advance to request expedited shipping options.
How can i track my order?
Once your order is shipped, you'll receive a tracking number via email.
You can track your delivery status in real time through our tracking portal or your order confirmation page.
How much does shipping cost?
Shipping is free on most barn door hardware kits and combo sets within the continental U.S.
For large or oversized items, exact shipping fees will be calculated at checkout.
International shipping charges vary by destination.
What's your return and refund policy?
We accept returns within 30 days if the items are unused and in original packaging. Return shipping costs may apply. For full details, please contact Homacer support team.
What should i do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photo of the damage. We'll work quickly to resolve the issue by sending a replacement or issuing a refund, depending on the situation.
2. 🛠️ Barn door and hardware compatibility
Are Homacer barn door kits compatible with glass doors?
Currently, our hardware kits are designed specifically for wooden doors. We do not offer glass door-compatible systems at this time.
If you're looking for custom solutions, feel free to contact our support team.
Can i use Homacer barn door kits for double or bypass doors?
Yes, Homacer barn door kits are available for double doors, bypass systems (single/double track), ceiling-mount, and bi-folding configurations. Just select the kit that matches your needs:
Can i mount the track on the ceiling or top beam?
Yes. Homacer offer top-mount and ceiling-mount kits for situations where wall mounting isn't possible, such as full glass partitions or concrete walls.
Do your barn door kits include soft-close options?
Yes, many of our kits can be upgraded with soft-close systems for smoother and quieter operation. Look for the soft-close compatible label or add the upgrade when customizing your order.
What types of doors are compatible with Homacer hardware kits?
Our barn door hardware kits are designed for standard solid wood, MDF, or metal-framed barn doors. Hollow-core doors or doors with fragile finishes are not recommended unless reinforced.
What is the ideal door thickness for your hardware kits?
Most of our hardware supports doors between 1-3/8" and 1-3/4" thick. For thicker or thinner doors, please refer to the product specifications or contact our support team.
What's the maximum door weight Homacer hardware can support?
Most Homacer hardware kits support doors up to 220 lbs.
For heavier doors or commercial use, Please contact our customer service team.
3. 🔗 Barn door hardware and Sliding barn doors
Can Homacer sliding barn door be used outdoors?
Our barn doors and hardware are designed for interior use.
While some customers have used our barn door hardware in covered outdoor areas, we recommend keeping doors indoors to preserve wood quality and finish.
Do you sell barn doors in custom sizes or colors?
At the moment, we offer standard sizes (e.g., 80", 84", 96" height) and multiple finishes like black, walnut, gray, and red mahogany.
We don’t offer fully custom barn door dimensions, but our variety
covers most needs.
What types of barn door do Homacer offer?
We carry a wide range of styles including classic sliding barn doors, modern barn
doors, slanted stripe doors, geometric barn doors, and fishbone design doors.
All designs are crafted with premium pine wood.
Do Homacer offer bulk or wholesale discounts for barn door or hardware purchases?
Yes, Homacer offers bulk and wholesale discounts on barn doors and hardware for large quantity orders (e.g., contractors, builders, Airbnb hosts).
Can i return a door if i already installed it?
No. Unfortunately, we can only accept returns for barn doors and barn door hardware that have not been installed and are in original packaging.
Return Policy for full details.
Can i get help choosing the right barn door size for my opening?
Yes! Our team is happy to help you determine the correct barndoor size and style based on your doorway measurements. Feel free to reach
out to our customer support for guidance.
