Shipping & Return Policy | Homacer Barn Doors & Hardware

Shipping

All orders are free shipping within the United States (except for Hawaii and Alaska). Some items like our 96in height doors are subject to a shipping fee according to the location of shipping. All orders will be shipped out from our Georgia warehouse within 1 to 2 business days via FedEx, UPS, or USPS. It will take 1-5 business days for ground shipping depending on your location. So you can expect the products to arrive between 2 to 7 business days. If you need expedited shipping, please let us know in advance. If you have further questions about shipping please feel free to contact us.

All Returns

Return & Refund / Replacement Policy

You will not be eligible for replacement and will be charged for a restocking and return shipping fee if requested for return if:

 1. You have a warp of up to 1/4” in any plane of the door for any 7 foot tall door up to 24"~36” wide (FRAME DOOR ONLY). Warp of up to ½” in any plane of the door for doors 7 foot tall and up to 42”~48" wide (FRAME DOOR ONLY). Surface checks of scratches & splits in the doors that are less than 1/8” in width or less than 2” in length. 

 2. Damage caused beyond the control of Homacer, including but not limited to damage caused by misuse, abuse, accident, or mishandling, or by fire, flood, earthquake, hurricane, storm, tornado, or other acts of nature.

 3. Normal wear of the door, natural variation in wood color or texture, and the physical appearance of the door. Appearance or performance of a wood knot. If your wood knot if coming off of the panel which makes a hole all the way through the panel, please request a replacement for the panel.

(You will be eligible for a replacement if there is a wood knot that causes a hole through the whole wooden panel.)

4. All custom alteration of door and hardware is not returnable nor refundable inclusive of any cutting or finishes that has already been applied.

5. Damage caused by any installation of the door or door hardware are not returnable, refundable, nor replaceable.

We are only able to offer free full return shipping if:
Door damaged through transit. (We will need pictures of proof for the damage box and the damaged product. No restocking fee needed!)
Any other reason besides this will not be eligible for a free return nor full refund and will be subjected for a restocking fee charge of 15% of total price and up depending on the condition plus the return shipping.